Privacy Policy
Privacy Policy – Summergreen Gardens
Last updated: 14 September 2026
At Summergreen Gardens, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, place an order or otherwise interact with Summergreen Gardens.
Summergreen Gardens is a small independent business producing and selling products including local pure honey, natural products made from our hive such as beeswax lip balms, body balms and other homemade products, as well as Apple Cider Vinegar.
1. Who we are
Summergreen Gardens is the business responsible for your personal information.
If you have any questions about how we use your information, or wish to exercise any of your privacy rights, please contact us:
Email: fatimahmusa@hotmail.com
Business: Summergreen Gardens
Location: Maidenhead, Berkshire, UK
For data protection purposes, Summergreen Gardens is the data controller of the personal information we collect directly from you.
2. What personal information we collect
Depending on how you interact with us, we may collect some or all of the following:
Your name
Email address
Mobile number
Billing address
Delivery address
Collection arrangements
Details of the products you order
Order number and order history
Payment and transaction information
Bank transfer reference information
Messages or enquiries you send to us
Information relating to returns, refunds, damaged or incorrect orders
Marketing preferences
Information you provide through our website, social media pages or other communication channels
We only collect information that is reasonably necessary for operating our business and providing our products and services.
3. How we collect your information
We may collect personal information when you:
Place an order through our website
Pay for an order
Contact us by email, telephone or social media
Request information about our products
Arrange local collection or delivery
Subscribe to receive marketing communications
Contact us about a return, refund or replacement
Leave feedback or otherwise communicate with us
We may also receive information from third-party services used to process orders or payments.
4. How we use your information
We may use your personal information to:
Process and fulfil your orders
This includes:
Processing your order
Confirming your purchase
Arranging payment
Preparing your products
Arranging delivery or collection
Contacting you about your order
Communicate with you
We may use your contact details to:
Respond to enquiries
Answer questions about our products
Provide information you have requested
Contact you about an existing order
Deal with problems or complaints
Process payments
Summergreen Gardens accepts payment by:
Stripe
When you pay using Stripe, your payment information is processed through the relevant payment provider. We do not intentionally store your full debit or credit card details.
Stripe explains that it may act as a data controller and/or processor depending on the circumstances.
Legal and accounting purposes
We may use and retain information where necessary to:
Keep appropriate business and financial records
Meet tax and accounting requirements
Deal with disputes
Prevent fraud or misuse
Comply with legal or regulatory obligations
Respond to lawful requests from government or regulatory authorities
5. Our lawful basis for using your information
Data protection law requires us to have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on the following:
Contract
We may need to use your information to process and fulfil an order you have placed with us.
For example, we need your name and delivery details to send your honey or lip balm to you.
Legal obligation
We may process and retain information where we are legally required to do so, for example for accounting, tax or other legal requirements.
Legitimate interests
We may use information where it is necessary for the legitimate running of Summergreen Gardens, provided this does not unfairly affect your rights and interests.
This may include maintaining customer records, dealing with enquiries, preventing fraud and improving our products and services.
Consent
Where required, we will ask for your consent before using your information for a particular purpose, such as certain forms of marketing.
You can withdraw your consent at any time.
6. Marketing
We may occasionally send information about Summergreen Gardens, our honey, beeswax lip balms, new products, availability, special offers or other news.
Where consent is required, we will only send marketing communications where you have given the appropriate permission.
You can ask us to stop sending marketing communications at any time by contacting:
You can also unsubscribe using an unsubscribe facility where one is provided.
Please note that even if you opt out of marketing, we may still contact you where necessary about an existing order, payment, delivery, collection, return, refund or other transaction.
7. Who we share your information with
We do not sell or rent your personal information to third parties.
We may share relevant information where necessary with trusted organisations or service providers that help us operate Summergreen Gardens, including:
Stripe, where you use Stripe to make a payment
Delivery or postal providers, where required to deliver your order
Website, online shop or hosting providers
Accounting or professional advisers
HMRC or other government/regulatory authorities where legally required
IT, website or technical service providers where necessary to operate our business
We only share information that is reasonably necessary for the relevant purpose.
8. Payment information
We do not intentionally collect or store your full debit or credit card number when you pay through Stripe .
Payment card information is entered and processed through the relevant payment provider.
For bank transfers, we may retain transaction information necessary to identify and reconcile your payment with your order.
Payment providers have their own privacy policies explaining how they process personal information. You should review those policies when using their services.
9. How long we keep your information
We keep personal information only for as long as we reasonably need it for the purposes described in this Privacy Policy.
The length of time will depend on the type of information and why we hold it.
For example, we may retain:
Order information for customer-service and business-record purposes
Payment records for accounting and tax purposes
Correspondence for as long as necessary to deal with an enquiry or dispute
Marketing information until you withdraw consent or otherwise opt out
Some records may need to be retained for longer because of legal, tax or accounting requirements.
When information is no longer required, we will take reasonable steps to securely delete or dispose of it.
10. Keeping your information secure
We take reasonable steps to protect your personal information against:
Unauthorised access
Accidental loss
Misuse
Unauthorised disclosure
Alteration or destruction
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
11. Cookies and website information
Our website may use cookies and similar technologies.
Some cookies may be necessary for the website to function correctly, while others may be used for purposes such as website functionality, analytics or improving your experience.
Where required, we will ask for your consent before using non-essential cookies.
The ICO advises businesses to explain how cookies are used and obtain consent where required for non-essential cookies.
Important: If your website uses Google Analytics, Meta Pixel, advertising cookies, embedded videos, payment widgets or other tracking technologies, your Cookie Policy should specifically identify them.
12. Your data protection rights
Depending on the circumstances, you may have rights under UK data protection law, including the right to:
Ask for a copy of the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information where there is no good reason for us to continue processing it
Ask us to restrict how we use your information in certain circumstances
Object to certain uses of your information
Withdraw consent where we rely on consent
Request certain information in a portable format where applicable
These rights are subject to certain legal exceptions. For example, we may need to retain some information because we are legally required to do so.
To exercise your rights, please contact:
We may need to ask you for information to verify your identity before responding to a request.
13. Complaints
If you have a concern about how we have used your personal information, please contact us first so that we have an opportunity to address your concern.
Email: fatimahmusa@hotmail.com
15. Information received through social media
Customers may contact Summergreen Gardens through social media platforms.
If you contact us through Facebook, Instagram or another social media platform, that platform will also process your personal information according to its own privacy policy.
We may use information you provide in a social media message to respond to your enquiry, process an order or provide customer service.
16. Third-party websites and services
Our website may contain links to third-party websites or services, including payment providers.
Once you leave our website, we are not responsible for the privacy practices, content or security of those third-party websites.
We recommend reviewing their privacy policies before providing them with personal information.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
Our products or services
How we process personal information
Payment or delivery providers
Our website
Legal or regulatory requirements
The latest version will be published on our website with the date it was last updated.
Contact Summergreen Gardens
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Summergreen Gardens
Maidenhead, Berkshire, UK
Email: fatimahmusa@hotmail.com
Privacy Policy last updated: 14 September 2026